Delivery and returns

đŸ“Ļ Delivery

  • Order processing and delivery
    • Orders are processed within 1–2 business days.
    • Delivery time in Finland is usually 2–5 business days.
  • Shipping methods and costs
    • We use reliable shipping services (e.g. Posti, Matkahuolto or DHL).
    • Shipping costs are calculated at checkout.
  • Discreet packaging
    • All shipments are packaged discreetly – without any markings about the contents.
  • Tracking
    • We will send a confirmation email of delivery and a possible tracking number for you to view.

↩ī¸ Return & Exchange

  • Return time
    • The customer has a 14-day right of return for inspection starting from the date of delivery.
  • Return conditions
    • The product must be unused, in its original packaging and without signs of use or odor (e.g. smoke, scents).
    • Hygiene products, such as vibrators and lubricants, are not returnable if the packaging has been opened.
  • Payments and returns
    • The customer is responsible for return shipping costs unless the product is defective upon receipt.
    • For incorrect or defective products, we will provide an exchange or refund.
    • Refunds will be processed within 48 hours of receipt – bank transfers may take 3-5 business days.
  • Exchange
    • Exchanges are not automatically possible – the customer must place a new order for the desired product.
    • The payment for the returned order will be refunded once the return has been received.

🔄 Return process

  1. Contact our customer service: support@oohlaa.fi
  2. You will receive instructions on how to return and the necessary information.
  3. Pack the product carefully in the original packaging.
  4. Send the package by post and keep the tracking number.
  5. Once we receive the return and inspect the condition, we will issue a refund.

✉ī¸ Customer Service

📝 Summary

  • 14-day return policy (in accordance with EU law)
  • Hygiene products cannot be returned once opened.
  • Customer pays for return shipping (refund in case of error)
  • Faster refund time (48 hours + 3–5 business days for bank processing)
  • In case of defects, exchange or refund