Delivery and return

📦 Delivery

  • Order processing and delivery
    • Orders are processed within 1–2 business days.
    • Delivery time in Finland is usually 2–5 business days.
  • Delivery methods and costs
    • We use reliable transport services (e.g. Posti, Matkahuolto or DHL).
    • Delivery costs are calculated at checkout.
  • Inconspicuous packaging
    • All shipments are packed inconspicuously - without labeling the contents.
  • Tracking
    • We will send a confirmation message about the delivery and a possible tracking number for viewing.

↩️ Return & exchange

  • Return time
    • The customer has a 14-day right of return for inspection starting from the delivery date.
  • Return conditions
    • The product must be unused, in the original packaging and without signs of use or odors (e.g. smoke, smells).
    • Hygiene products, such as vibrators and lubricants, cannot be returned if the package has been opened.
  • Payments and returns
    • The customer is responsible for the return costs, unless the product is faulty upon receipt.
    • In the case of incorrect or defective products, we will deliver an exchange or refund.
    • Refund is processed within 48 hours after receipt - bank transfer may take 3-5 business days.
  • Exchange
    • The exchange is not automatically successful - the customer must place a new order for the desired product.
    • The payment for the returnable order will be refunded when the return has been received.

🔄 Recovery process

  1. Contact our customer service: support@oohlaa.fi
  2. You will receive instructions on the return and the necessary information.
  3. Pack the product carefully in the original packaging.
  4. Send the package to the post office and keep the tracking number.
  5. Once we receive the return and check the condition, we will issue a refund.

✉️ Customer Service

📝 Summary

  • 14-day right of return (according to EU legislation)
  • Hygiene products cannot be returned once opened
  • The customer pays for the return (in case of an error, refund)
  • Faster refund time (48 h + 3–5 business days bank processing)
  • Exchange or refund in faulty cases